Being RSPA Certified means your reseller has integrity, provides jobs for your community, can service your equipment at 5pm on a Friday, is qualified to consult with you about every aspect of your business that impacts the function of your POS system, will keep you informed about PCI compliance, and will help you gain an edge over your competition by providing the products, services, and support you need to optimize our profits, reduce waste, prevent employee theft, and create higher per-customer sales.
Retail Technology Provider Code of Ethics
** All RSPA Certified resellers and vendors have signed the Retail Technology Provider Code of Ethics
RSPA Certified companies agree to conduct business with the highest levels of honesty and integrity, and recognize that selling, installing and providing a high level of on-going support to retail customers is critical not only to their success as a company, but to the perception of our industry as a whole. As such, they agree to sell, install and provide on-going support to their customers, for retail hardware, retail software, and any services related to those products, to the best of their ability and to industry standards and best practices.
RSPA Certified companies also agree to provide their customers with the information necessary to complete a customer satisfaction survey which will be administered through Retail Solution Providers Association. Survey information will be compiled for the sole purpose of verifying a company’s dedication to maintaining exceptional levels of professionalism. RSPA agrees to keep confidential any information obtained from customers regarding audit and verification of this application, as well as ongoing due diligence.
In exchange, RSPA will allow them to represent their company as “RSPA Certified” and provide their customers and prospects with information provided by RSPA that highlights what “RSPA Certification” represents, and the benefits of doing business with an “RSPA Certified” retail solution provider.
RSPA Certified companies understand that this certification is valid for one year and may be renewed. In an effort to improve the program’s quality and value to its participants, RSPA reserves the right to modify qualification criteria on a periodic basis. RSPA reserves the right to revoke certification if the code of ethics outlined above is breached or if the renewal criterion is not met.
RSPA Certified companies agree to abide by the code of ethics as outlined and will abide by the procedures of the association regarding the status of their RSPA Certification.